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How do I install the software?
POS³² comes in an auto-run CD. For most computers, installation is
as simple as putting the CD in your CD ROM drive and watches the
software install itself.
What are the technical support hours?
Technical support is available from 9 AM to 7 PM Pacific Coast Time.
After hours emergency support is also available.
What is the minimum system requirement
for POS³²?
- Operating System:
Windows XP Professional/2000 Professional
- CPU:
Intel P4 2.4 Ghz or Higher
- Memory: 256MB RAM (Database Server minimum 512MB)
- Hard Disk: 1GB or higher Available
- Backup device with capacity to backup large (100+MB) data files
- Modem or Broadband Internet Access
- Symantec – PCAnywhere communication software (Required for
technical support)
When was POS³² first released?
POS³² was first released in January of 2000. POS³² is Logiciel’s
next-generation of POS Software, loosely based on our Retail-ease
software that was developed in 1990.
Are there leasing or financing options
available?
NO. Currently no leasing or financing options are available
through Logiciel.
Our store currently has a POS system, or
we already have a computer, but we are interested in purchasing your
software only. Is that possible?
Yes, customers can purchase only the software, provided that
their computer hardware and retail peripherals are compatible and
meet minimum system specifications.
What warranties cover the equipment?
All computer hardware comes with a 1-year on-site warranty
through the respective manufacturer extended from the date of
delivery to the customer. Most retail peripherals carry a 1-year
factory warranty that requires you to send in the equipment for
repair. You may rent (free to support contract subscriber) loaner
equipment from Logiciel during the time your equipment is being
repaired by the manufacturer.
After I placed the order, how long will
it take to receive the system?
If you order a complete turnkey system including computer, you
can expect to receive your equipment within 3 to 4 weeks. If you
have purchased the software only, you can expect to receive it in
about one week.
Are training and installation included
in the price of the software?
No. The price of the software is for the software only. Training
and Installation services are available for an additional charge. We
offer affordable phone based training to help new customers setup
their equipment and learn the software.
How long does it take to setup POS³² and
begin using on a daily basis?
There are different strategies that can be used to begin using
the system. The quickest strategy can take a couple of hours while
the most comprehensive strategy can take weeks to a month or more.
The time it takes depends upon how much information you want to
start with, and how much detail you need from day one. Most stores
opt to begin using the system immediately, and build their inventory
as merchandise is received.
Why are your systems so inexpensive?
As the developers of the software, we focus primarily on making
our money on software licensing. Many of our competitors, however,
resell software and hardware and thus must charge more for software,
hardware, and services for a comparable solution from Logiciel. In
addition, by selling direct, we eliminate the costs of distributors
and other middlemen.
Do I need technical support?
Technical support contract is required in the first year of
purchase. After that, it is an option but highly recommended. Most
of our users subscribe to those services past the first year. The
Technical support subscription provides toll free telephone-based
help to deal with technical problems, free loaner unit, discounted
rate for other technical services and free upgrades of the software.
Can I import data from another system or
from a vendor provided diskette into POS³² so I don't have to
reenter?
YES. We do provide a Data Import Wizard as a standard feature in
our software. It allows you to import Vendor, Customer, and
Inventory Data as long as it is in an ASCII format. Most MS Access,
Excel Spreadsheets, and dbase files can be converted to ASCII for
importing into POS³².
Do I create or does the system create
the SKU?
BOTH. There are methods for the system to create SKUs. Most
stores will allow the system to create SKUs, either by using a
sequential number, or embedding department, category or vendor
information into the SKU in addition to using a sequential number.
You can also use Vendor Item Numbers for SKUs. The manual option is
also available.
Can we use existing SKU on product from
vendor?
If you are asking if you can use the UPC code on the merchandise
as the SKU number, the answer is YES. However, we do have a UPC
field and allow you to use it for all selling and inventory related
functions related to that SKU.
What SKU information do I see in the
Cashier mode?
In the POS/Cashier mode, you have the ability to see the SKU
description, price, on hand, and on order quantity. In addition you
also have the ability to see a picture of the SKU and a long
description. The cashier can also be setup to have access to the
inventory and vendor module for more in-depth information lookup.
Can SKU numbers be retired or reused?
You can reuse SKU numbers after you have deleted all info on the
old SKU. The system uses a 20-character field for SKUs. Therefore
the need to reuse a SKU because of running out of numbers is almost
nil.
Does POS³² have the capability to handle
house account?
YES, POS³² will track the sales, adjust the inventory and report
it as charged to customer’s account.
How many departments/categories are
available?
There are almost no limits to the number of classifications
(Vendor, Season, Department and Category). These fields are all 5
characters in length and can handle any alphanumeric code.
Can Consignment merchandise be handled?
Yes. Item sold on consignment can be setup as a consignment item
(there is a consignment YES/NO flag in the system.).
Can shipping be included in costs when
received?
YES. System will prorate the shipping charge to the item level
based on their extended cost.
Can price of merchandise be changed upon
receiving merchandise?
YES. The prices can be changed at the time of receiving.
How POS³² handles cost change?
We average the costs based on inventory transactions. Thus, if
at the time of receiving costs change for items, then we will
average the cost of the new merchandise with the merchandise on
hand. This is done automatically at the time of posting the
receiving.
What standard sizes are available for
tags?
1.2” X 1” – Most common for gifts (SQUARE), 2.4” x 1” Sticker,
2.4” x 1” HangTags, and Jewelry Labels.
What security controls are available?
There are 99 levels of security based on user defined user
groups.
What about cash disbursements?
PAID OUTS. This is also handled, and is accounted for in the
daily reconciliation.
How are credit cards handled?
Either on line (PCCHARGE or ICVERIFY) or offline (TERMINAL). In
both cases, their total can be tracked and reconciled daily or by
shift.
What happens to the data if we loose
electricity?
We are using a very secure Sybase SQL™ database that saves
transactions and data as you move throughout the system. Thus, the
only information that may be lost is the record you are working on.
We also strongly recommend using a backup UPS to guard against power
loss, it allows you to shut down the system normally in the event of
power loss.
Can the POS or Cashier Station link to
another terminal where administrative work can be done?
YES. You would need to purchase the multi-user software, and
connect the computers as a network.
How do we generate mailing labels, does
it use standard Avery forms?
YES. It is very easy. We use standard labels 3 across, 30 on a
page in the standard Avery™ Mailing Label form.
Does POS³² share information with
QuickBooks™ or Peachtree™ Accounting Software?
YES, however it is only a one way communication where we send
information to the accounting software to update your accounts,
create general ledger transactions based on Sales Transactions, send
receiving transactions as accounts payable transactions, and update
Accounts Receivable with Invoices and Payments from customers.
Is there someone using your systems that
would be willing to speak with me about his or her experiences? Do
you have a Demo CD available for use?
We are more than happy to provide a reference of someone using
the software. Yes you can call 1-888-476-7463 to request a
demonstration CD.
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